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One date, one number, one national crisis line for Australians at risk of suicide

13 November 2014

A once in a century date that coincides with Lifeline’s telephone crisis line 13 11 14 – Lifeline acknowledges our iconic contribution to the Australian community.   This year, more than 950,000 Australians in crisis will call Lifeline’s 24 hour crisis line – 13 11 14.

“Lifeline is receiving an unprecedented number of calls from Australians at risk of suicide – we expect almost one million Australians to call 13 11 14 next year,” said Lifeline Australia Ambassador and Member for Bennelong John Alexander MP. “Demand for our 13 11 14 service continues to increase. The number of calls we receive has almost doubled over the last five years, and each day we receive more than 100 calls from people vulnerable to suicide. “Sadly, seven Australians die by suicide each day in Australia – almost twice as many people than in road deaths,” said John Alexander.

“13 11 14 offers an immediate, non-judgemental response when life seems too much.” In the face of the high rate of suicide across Australia, and the terrible impact on our community, Lifeline has been successful in encouraging the community to seek help and to talk about suicide. “Australians have come to rely on Lifeline, and take comfort in the knowledge that should life seem overwhelming, they can talk to someone any time of the day, or night, every day of the year.” Lifeline’s 13 11 14 service provides an absolutely crucial community suicide prevention role. But tragically, around 150,000 calls to 13 11 14 went unanswered last financial year because people had to wait on hold, and chose to hang up before we could reach them. “Somewhere in Australia there is a new call to Lifeline every 37 seconds, with suicide being discussed in 40% of calls,” said John Alexander MP.


If you, or someone you know, is in crisis, please call Lifeline on 13 11 14 or visit


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