The Department of Human Services staff are assisting Ryde locals to learn how to complete their government business online.
Minister for Human Services Senator the Hon Marise Payne and Member for Bennelong John Alexander MP today visited the Ryde Service Centre to meet staff and see the digital transformation in action.
“The Ryde Service Centre supports almost 30,000 jobseekers, seniors and families and it is great to see how enthusiastically these customers have taken up digital services with the help of our staff,” Minister Payne said.
“One of the most significant changes our staff are seeing is the increase in the number of customers using online services to report earnings or changes to their income or assets.
The Department of Human Services offers a range of electronic self-service options, including online services through my.gov.au, the Express Plus range of smartphone apps and telephone self-service.
“Our online services and smartphone apps give customers the ability to update their information without the need to visit a shopfront and staff at the Ryde Service Centre are on hand to teach people how to use these services.
Medicare customers can also claim rebates directly at the doctor’s office, with more than 91 per cent of all GP Medicare claims across the country now lodged electronically at the point of service.
Mr Alexander said the Ryde Service Centre is providing an important service to the local community.
“Each weekday staff at the Ryde Service Centre provide valued support to hundreds of local residents from a diverse range of backgrounds,’’ Mr Alexander said.
“While many people are choosing alternative ways to complete their business, staff are available at the Ryde Service Centre to provide face-to-face services to those who require more personal or intensive support.”
For more information about the online services available through the Department of Human Services, visit humanservices.gov.au/express plus or my.gov.au.